Refund Policy

1. Digital products

Everything we sell is a digital license key, delivered to your account instantly and automatically. Because a key cannot be "un-delivered" once it reaches you, all sales are considered final unless one of the cases below applies.

2. When a refund may be granted

Refunds are issued only with explicit administrator approval, and only in the following situations:

• The product is defective - for example, a key that is invalid, already used, or does not activate.
• The problem is the result of an error on our side - for example, the wrong product or wrong key was delivered.

In these cases we will first try to fix the issue (e.g. by re-issuing a working key). If we cannot resolve it, a refund may be approved at the administrator’s discretion.

3. When refunds are not granted

Refunds will not be issued in cases including, but not limited to:

• Incompatible hardware or software. Each product lists its requirements in its description. If a product does not work because your setup does not meet those stated requirements, the responsibility lies with you, not us.
• Not reading the description. Buying the wrong product, or one that does not fit your needs, is not grounds for a refund.
• Change of mind after a key has been delivered.
• Third-party product behaviour. Our products are outsourced from independent developers. Any undesired behaviour, downtime, updates, or consequences that come from the software itself are outside our control and are not refundable.
• Misuse of a product, or use that goes against its instructions or intended purpose.

4. How to request a refund

Contact us through our Discord as soon as possible after your purchase. Include your order ID and the email on your account, describe the problem clearly, and provide any proof (screenshots, error messages) that helps us understand the issue.

5. Review & processing

Every request is reviewed individually by an administrator. If your refund is approved, it will be returned to your original payment method. Approval is at our discretion and based on the rules above.

6. Chargebacks

Please talk to us first - we want to make things right. Opening a payment dispute or chargeback instead of contacting us may result in immediate and permanent suspension of your account.